ITIL Foundation Training Program

$399.00

The Foundation training and exam is for the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL.

Mode Of Learning: Online

Access Duration: 180 days

Description

The Foundation training and exam is for the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

COURSE OVERVIEW

What’s Included ?

  • Study guides including PDF files, HD Video tutorials
  • Podcasts: Download it and listen to it at your convenience.
  • Interactive Case Study
  • Interactive Glossary and crosswords
  • Phone App
  • 6 Chapter Tests and Evaluation Tests
  • Sample Papers
  • 18 PMI PDUs

 

The exam format is as follows:

 

  • Multiple choice
  • 40 questions per paper with 1 mark available per question
  • 26 marks required to pass – 65%
  • 1 hour duration
  • Closed book.

COURSE CONTENTS

An Introduction to IT Service Management

  • Lifecycles and Strategies
  • Service Design – Principles, Processes and Roles
  • Evening work & Revision
  • Service Transition – Principles, Processes and Roles
  • Service Operation – Principles, Processes, Roles and Functions
  • Evening work, Revision & Mock Exam
  • Interfaces and Continual Service Improvement
  • Technology and Architecture
  • Certification scheme
  • Mock Exam and review
  • Exam

 

TARGET AUDIENCE

Although no prior IT experience is required to apply for the certification exam, it is recommended that delegates have some experience working in an ITSM environment or service desk and have a basic understanding of ITSM issues. Even an aspirant ITSM professional can take this course.

Delegates will be provided access to this online self-study material within 48 hours of making the payment. Student success in this intensive online course will be enhanced by paying close attention to the study materials and the chapter tests.