Business process management (BPM) is a big concept. It incorporates analysis of business processes, automation, optimization, workflow design, and business strategy. Understanding BPM and devising a plan beforehand are essential to successful BPM implementation, but once it’s been properly implemented the benefits can be tremendous.
Organizations of all sizes and types use BPM to improve business processes from end to end. A particular BPM implementation usually starts by defining the steps involved in a work process so you can determine what can be improved, what can be automated, and how it can be tracked. With the right BPM software solution, BPM can be completely customized, which is critical because no two organizations operate exactly the same, and differentiators are keys to competitiveness. Following are 5 keys to successful implementation of BPM.
Qualify Your Goals Beforehand
Before implementing BPM, you have to ask: “Why are we doing this?” The answer should cover things like:
• What process(es) are we focusing on?
• What should come from that process?
• Does the process meet its goals?
• What aspects of the process need improvement?
• What changes would improve those aspects of the process?
Many organizations choose to start small, with a process they know they can get their arms around. Succeeding with a pilot BPM implementation builds confidence and courage to expand BPM into other processes.
Product is Key
Obtain Buy-In from Up and Down the Org Chart
Obviously management and executive buy-in and approval are important. But so is buy-in from the front-line users who will deal with the process every day. Everyone involved should understand the goals of BPM and should feel comfortable providing feedback during planning and implementation. Educate and communicate. Some may be put off BPM because it threatens the status quo. Find out what their concerns are and make clear the advantages that BPM is expected to bring. Communicate with your IT team from the very start. Even if they’re not directly responsible for designing workflows, they need to know if any changes to IT infrastructure will be required.
Select Your BPM Software Carefully
Ultimately, you and your team are the only ones who can determine which BPM software solution is the right one for your needs. Just as plenty of outsiders have an opinion on what type of car you should drive, there are plenty of people ready to tell you which BPM software you need. Your software should allow easy collaboration and communication, and it should allow you to define workflows without having to hire a programmer or pull someone from your IT team. It should also offer you extensive customization options, because your processes are unique, and your BPM solution must be uniquely implemented in light of them.