The 6 Keys to Successful BPM Implementation

Business process management (BPM) is a big concept. It incorporates analysis of business processes, automation, optimization, workflow design, and business strategy. Understanding BPM and devising a plan beforehand are essential to successful BPM implementation, but once it’s been properly implemented the benefits can be tremendous.

Organizations of all sizes and types use BPM to improve business processes from end to end. A particular BPM implementation usually starts by defining the steps involved in a work process so you can determine what can be improved, what can be automated, and how it can be tracked. With the right BPM software solution, BPM can be completely customized, which is critical because no two organizations operate exactly the same, and differentiators are keys to competitiveness. Following are 5 keys to successful implementation of BPM.

Qualify Your Goals Beforehand

Before implementing BPM, you have to ask: “Why are we doing this?” The answer should cover things like:

• What process(es) are we focusing on?
• What should come from that process?
• Does the process meet its goals?
• What aspects of the process need improvement?
• What changes would improve those aspects of the process?

Many organizations choose to start small, with a process they know they can get their arms around. Succeeding with a pilot BPM implementation builds confidence and courage to expand BPM into other processes.

Product is Key

Identifying the right product and partner to work with is of course critical. Look out for Proof of Concepts, as this is what showcases the capabilities of any BPM Suite that you’re looking for. However, the success of your final solution will be just as dependent upon the right product as it will about how it is used and implemented. The other variables at play help to determine whether your BPM project will be successful.

Obtain Buy-In from Up and Down the Org Chart

Obviously management and executive buy-in and approval are important. But so is buy-in from the front-line users who will deal with the process every day. Everyone involved should understand the goals of BPM and should feel comfortable providing feedback during planning and implementation. Educate and communicate. Some may be put off BPM because it threatens the status quo. Find out what their concerns are and make clear the advantages that BPM is expected to bring. Communicate with your IT team from the very start. Even if they’re not directly responsible for designing workflows, they need to know if any changes to IT infrastructure will be required.

Select Your BPM Software Carefully

Ultimately, you and your team are the only ones who can determine which BPM software solution is the right one for your needs. Just as plenty of outsiders have an opinion on what type of car you should drive, there are plenty of people ready to tell you which BPM software you need. Your software should allow easy collaboration and communication, and it should allow you to define workflows without having to hire a programmer or pull someone from your IT team. It should also offer you extensive customization options, because your processes are unique, and your BPM solution must be uniquely implemented in light of them.

Proof of Concept (PoC) and Use Cases

This is linked to our Buy-In ingredient. It is important to have some use cases of end-to-end BPM success stories and journeys. This helps to persuade senior executives, management and stakeholders to buy-in to the project, but it also assists with the Requirements ingredient as it helps to benchmark where you want the project to go and what milestones you want it to achieve.

BPM Scorecard & Timings

Just like in many instances when following a recipe you take notes or create timers to ensure you’re on track with the deliverability of the end-product, in business you should have a scorecard or dashboard to monitor alignment and times within the business, progress with the project and further enhance the project’s visibility to employees.
Unless all these elements are defined, discussed or prepared from a project’s outset, just like with a recipe, unnecessary chaos and confusion can occur. Follow these steps, set the right frameworks and monitoring metrics in place to help ensure that you’re on track to BPM success and continuous improvement.
Business process management (BPM) is a big concept. It incorporates analysis of business processes, automation, optimization, workflow design, and business strategy. Understanding BPM and devising a plan beforehand are ...
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